Release date: 2006-02-06
Version 7.0 is re-written from the ground-up using .NET. New features include:

-Updated user interface with flowing navigation and new screen layout
-More customization options including custom and required fields
-Relay critical information in real-time with the new Scrolling Message Bar
-Accurate routing of issues to personnel based on group, status, experience or knowledge with the Skills Based Assignment feature
-Organize issues with a public and private Issue Folder Filing System and a new issue hierarchy structure for related issues
-Increased categorization of support requests by status, sub-status, etc.
-Knowledge base includes advanced find functionality, faster organization of knowledge base articles based on category product or keyword. Track usefulness ratings of knowledgebase articles, and format knowledgebase articles with the new HTML text formatting tool (including spell check).
-Updated report functionality (based on Active Reports)
-Apply your Business Operating Schedule to accurately manage and age issues
-New and improved expansion modules run as set-and-forget services. Modules include: customer web-based interface, automatic issue escalation, email receive program for automatically turning email into issues, Active Directory integration, and advanced search tool.